Frequently Asked Questions
Find answers to common questions about your Lovebox experience.
How do I connect my Lovebox to Wi-Fi?
To connect your Lovebox, plug it into a power source, open the Lovebox app, and follow the step-by-step instructions to link it to your 2.4GHz Wi-Fi network.
Can I send messages to multiple Loveboxes at once?
Yes, through the mobile app, you can select multiple recipients or groups to share your message across several devices simultaneously.
Is the Lovebox app free to use?
The basic features of the Lovebox app, including sending text and drawings, are completely free. Premium templates and stickers may be available via subscription.
Does the Lovebox need to be plugged in to work?
Yes, the Lovebox requires a constant power connection via the provided USB cable and power adapter to receive and display messages.
What happens if the heart stops spinning?
The heart spins when a new message arrives. If it stops, it simply means the message has been read. If it fails to spin for new messages, please check your connection in the app.
Can I customize the spinning heart?
Absolutely. We offer a variety of interchangeable hearts in different colors and materials on our accessories page to match your style.